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To remedy this you will need to log in to the router and try the following-ġ – give the handset a static IP on the network, so that it can be easily found and handled correctlyģ – forward port 5060 traffic directly to the handset If you are using a wifi connection and find that the VoIP app does not register then this is normally due to the wifi router either blocking or misrouting your connection. Please note that there are thousands of different routers, all with different ways of setting things up and describing settings, so we have been general with descriptions here in order to try and accommodate this.
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Using VoIP/SIP over mobile data is normally the simplest method of connecting to our network, however if you are using wifi and get connection issues or registration problems then please follow this guide to help you set up your wifi router to work with VoIP/SIP. If you need any help setting up a device, please do get in touch or have a look at our help videos Call forwarding does not require any special equipment or software, you simply enter your telephone number where you will be answering the call and that’s it!
You can also set your number to be forwarded to an existing landline or mobile number, anywhere in the world. As long as the hardware is SIP compatible then it can be used on our network.
You can also use the SIP registration details to reprogram any existing or new VoIP phones that you have.
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You can also make use of existing hardware by turning your PC / Tablet or laptop into a voip extension by using an app – this can then be used alongside a headset with microphone to make and receive calls.
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Once the app is installed, setup of the VoIP user is automatic by scanning a QR code – it’s very simple. Lots of users just use their existing mobile phone as a VoIP extension – this is set up via mobile app. Using VoIP to answer or make outbound calls is less complicated to set up as you may think. If you are still having issues with account registration then please contact us using the CHAT facility on our website or click on SUPPORT and select to create a new account, and we will process this manually for you.
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If you have attempted to register for a free account with us and have had a registration error then this may be because of one of the following reasons-ġ – Sometimes our systems receive such high volumes of registrations that they become overloaded, so it is worth trying again in a couple of minutes to see if the same issue occurs.Ģ – Temporary/ghost email address – if you are registering using a temporary/ghost email address service then these are banned and we automatically reject these submissions.ģ – You already have an account – you can only register an email address against one account, so if you try and use the same email address more than once then this will be rejected – if you wish to close the original account in order to re-use the email address on a new account then simply click on SUPPORT and request that the account is shredded first. *if you are using a virtual 080 freephone number then calls will cost 7.5p per minute – Distribute inbound calls across VoIP users – Add more VoIP users at £4 per month includes a bundle of 100 free minutes for outbound calls – Display your virtual number as your outbound caller ID – Receive calls FREE* (anywhere you have an internet connection) Your mobile network operator (EE, o2, Voda etc) will not see the call so cannot bill this. Using this app on your mobile you can receive calls FREE as well as make outbound calls that display your virtual phone number as the caller ID, and any calls made come out of your credit balance on your account with us. This acts like the normal phone dialler, but works over your devices internet connection or wifi.
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VoIP (also known as SIP) allows you to carry a call over the internet connection of your VoIP device, which can be an app on your mobile/tablet/PC/laptop, or using an existing VoIP handset or ATA box.įor example, many users install a free VoIP app and use this on a mobile device.
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